FAQ

Dispatch

We ship within the Netherlands and to Belgium.

Your order will be delivered to the shipping address you provided. It fits through the letterbox so you don't have to be home for it: very convenient. We cannot send to parcel points.

You will receive an order confirmation from us and a confirmation when your package has been shipped.

As soon as we have shipped your package, you will immediately receive a Track & Trace code to track your package.

We ship every working day. With DHL Track & Trace shipping, you will usually have your package the next day in the Netherlands. In Belgium, it often takes a day longer.

It fits through the letterbox so you don't have to be at home to receive it.

You can choose extra gift wrapping in the shopping cart, but all our jewelry is always beautifully wrapped♡!

Quality

Yes, definitely. We don't do drop shipping.

We have been around for 8 years. Until 2025 under the name Jewellery by Suus and from 2025 as La Jewelista.

Everything is designed, packaged and stocked in the Netherlands. We ship daily from Den Helder.

We offer a mix of unique handmade items and on-trend jewelry and Bag charms. A part is designed and made by us in the Netherlands and Italy.

We give a 60 day guarantee on all our items. It is important that you contact us via WhatsApp and send photos of the broken product.

Returns

Yes, that is definitely possible.

Earrings and personalized items are the only exception. To be sure, please check our returns page.

You can return your items to:

Jewellery by Suus
The Arsenal 43
1781 XR Den Helder

-Always use the return form. See also our return page

Financial

For Dutch customers we accept Ideal payments and Apple Pay. For Belgian customers we accept Bancontact payments and Apple Pay.

Unfortunately this is not possible. So check carefully whether you have entered your discount code.

We give monthly discounts to our members. You automatically become a member if you have purchased something in the past 3 months.

We never give discounts via the Internet, so there is no point in looking there.